FAQs – My Collectables

General:

🟡 Where can I update my details?

You can update your personal details under ‘Account Settings’ in ‘Account'.

🟡 Where are your Terms & Conditions?

You can view our Terms & Conditions here.

🟡 Where is your Privacy Policy?

Where is your Privacy Policy? here.

🟡 Do you buy coins or provide valuations?

Yes, we do.

🟡 Do you offer wholesale products?

No, we do not.

🟡 How can I earn Reward Points?

You can earn reward points by purchasing products (but not gift cards) and birthday bonus.

🟡 My question is not listed here.

If you have any other questions, please contact us through our here.

Ordering:

🟡 How can I place an order?

On the product page(s), add the product(s) to the Shopping Cart. To place an order, click on the Shopping Cart, provide your address, and choose your payment method to complete the payment. For more details, click here.

🟡 Can I choose a different delivery address?

By default, we ship orders to the Billing Address you provide during checkout. If you need the order shipped elsewhere, please also provide your Shipping Address.

🟡 How will my order be confirmed?

Once you place an order, we will send you an order confirmation email. If you have not received this email, please check your junk/spam folder. If you have created an account on our website, your order will also be visible to you under ‘Account’ -> ‘Orders’.

🟡 Can I change or cancel my order?

Once you place an order, we ship your order as soon as possible. So, if you want to change/cancel your order, please contact us immediately with your order number and necessary details. If your order has not yet shipped, we can help you. If your order has already shipped, you cannot change/cancel it — you can then return some/all of your products by following our returns procedure.

🟡 Do I need to create an account?

We require all customers to create an account because it allows you to easily view, track, and return your orders — as a bonus, you will also earn reward points! Click on 'Create account' (top-right corner of our website) to get started.

🟡 I cannot log in.

If you cannot log into our website, please ensure that you are using the correct email address and password. If you have forgotten your password, create a new one by clicking Forgot your password?

If you still cannot log in,please contact us.

🟡 How do I change my password?

Once you are logged in, you can change your password under ‘Account’ -> ‘Account Settings’.

Order Placement Process:

Step 1: Add product(s) to your shopping cart

On the product page, Add the article to your shopping cart. You can add/remove multiple products in the shopping cart and specify the order quantity. Click ‘Check Out’ to continue with your purchase. If you are a first-time customer, please create an account by clicking on ‘Create an account’ and then place your order. If you are a returning customer with an account on bimago.com, fill in your details, click ‘Sign In’, and then place your order.

Step 2: Provide shipping information

Please provide your complete Shipping Address to ensure trouble-free shipping. If your Shipping Address and Billing Address are the same, please check the box and proceed to the payment. If they are different, please provide your complete Billing Address in the next step and then proceed to the payment.

Step 3: Order summary

Before confirming your order, please check the order summary and ensure that all the details are correct. If you still need to add more products, click ‘Edit Cart’, and if any details are incorrect, you can go back and change them. To confirm your order, select your payment option and click ‘Place order’.

Step 4: Payment

We offer several fast and secure online payment methods, including credit card, Paypal, Afterpay, and ZipPay. Once the order is placed, you will receive an order confirmation email.

Payment:

🟡 Is it safe to pay online at My Collectables?

Like most trustworthy websites, we use SSL (Secure Socket Layer) technology to encrypt and protect your personal information when it is being sent over the Internet. SSL is supported by the latest versions of the Chrome, Firefox, Edge, Safari, and other popular browsers.

🟡 Which payment methods are available?

You can make payments by using credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Afterpay, and ZipPay.

🟡 How does a payment with AfterPay work?

Afterpay allows you to pay for your order in four equal interest-free instalments made every two weeks (note that you may incur late fees for missed payments). The first instalment is 25% of your total order amount and is immediately charged to you by Afterpay. When you choose Afterpay at checkout, you will be asked to log in to your Afterpay account to confirm your payment. The maximum order amount is 2000 AUD. For more details, please visit the AfterPay website.

🟡 How does a payment with ZipPay work?

ZipPay lets you make purchases now and pay later, without the need for a credit card. Once you sign up and get approved, you'll have a line of credit up to $1,000 and a shopping account. Using your account and credit line, you can make purchases which you then pay back in regular instalments For more details, please visit the ZipPay

🟡 Where can I fill in my voucher code?

In your Shopping Cart, below the list of products, enter your voucher code in the field ‘Promo/Gift Certificate’ and click ‘Apply’.

Delivery:

🟡 Do you offer free shipping in Australia?

We offer free shipping in Australia only for orders above $350.

🟡 What are your delivery fees?

Within Australia: For parcels up to 500 grams, we charge a flat fee of $9.00. For parcels over 500 grams, delivery fee is calculated at checkout. International: Delivery fee is calculated at checkout.

🟡 Which carriers do you use for shipping?

Domestic - Australia Post.

International - Australia Post Express

🟡 Do you offer express post shipping?

Yes, you can select express post shipping at checkout.

🟡 How long will it take to ship my order?

Unless stated otherwise, all orders will be shipped within 24 hours (excluding weekends and public holidays) of placing the order.

🟡 How long will it take to receive my order?

Within Australia: 3–7 business days for metros and most regional areas, longer for Western Australia, Queensland, and Northern Territory areas. International: depends on your country and international shippers.

🟡 How do I track my order?

When we ship your order, you will receive an email with an order status update and a link for tracking your order. You can also track your order under ‘Orders’ in ‘My Account’

🟡 Can I have my order delivered to a P.O. box or Parcel Locker?

Yes, we can deliver to a P.O. box or a parcel locker* (parcel locker pre-approved customers only).

🟡 What happens if no one is present to receive the delivery?

Within Australia: Australia Post will try to deliver your package to your shipping address. If the first attempt fails, they will leave you a ‘Sorry we missed you’ card and leave your package at your nearest Post Office — show this card and suitable identification at the Post Office to collect your package. If you do not collect your package within 10 days, it will be returned to us, and we will then cancel your order and give you store credit for its value. International: international shippers follow a similar process for a failed delivery.

Returns:

🟡 Can I return my order?

Yes, we offer 30-day returns on orders but only if the item is sent back in its original condition with its original packaging and all tags attached.

🟡 How can I return my order?

Please follow this simple process for returning an order.

(1) Login and go to the ‘Account’ page.

(2) Under ‘Orders’, select the correct order and click ‘Return Items?’.

(3) Select the items that you wish to return, complete the order return form, and click ‘Submit Return Request’.

(4) We will send you an order return email with our return shipping address. Please ship items back within 30 days of order placement through a trackable shipping service with a copy of the returns paperwork. Note: Before returning an order, please refer to our Returns Policy and ensure that you comply with our requirements so that we can accept your return and give you store credit. Please do not ship back your order before submitting a return request through the website.

🟡 When will I receive my money back?

We do not offer money back. We only offer store credit or a replacement.

🟡 Will the delivery costs of my returned item(s) be reimbursed?

The delivery costs will be reimbursed only when you received wrong or damaged item.

Know Your Coins

🟡 Are coins a good investment? Can they go down in price?

Like the stock you buy through a broker, a coin can be a good investment, and its price can go up or down. Funnily enough, whereas even a casual investor will consult a broker for buying a stock, a casual coin collector may make the mistake of recklessly investing in coins. So remember to approach coin investment with the same level of research and due diligence you would bring to other financial investments!

🟡 Is collecting any type of coin a good investment?

All hobby collectors—of coins, comic books, or cat figurines—occasionally give in and make purchases based on an impulse or a sentiment. In fact, such irrational lapses are part of the fun and the intrigue of a collecting hobby. But if you are a coin collector looking for investment value, you cannot afford such lapses—not all coins are valuable. If you make informed and selective coin purchases, you can find several worthwhile investments. At the same time, historically rewarding but neglected or slow-moving coins as well as those with common dates or low grades are not worth your while. Remember that your coin collection is not an end but a means to an end outside your hobby.

🟡 Are bullion coins a good investment?

A bullion coin is a coin struck from a precious metal like gold, silver, or platinum. For example, the value of a gold bullion coin is based on its weight (e.g. 1 gram) and purity (e.g. 99.99%) but not necessarily its condition/grade or rarity. Bullion coins have several advantages: they give you direct physical ownership of the precious metal, they are a secure store of value, and they can be cashed in quickly. Like a stock/bond, the market value of bullion coins will fluctuate (in this case, based on the market price of the precious metal). Further, unlike a stock/bond or some market investments, bullion coins might not fetch you a high return or generate a current income. Bullion coins are considered a safe investment, especially during a time of financial crisis or recession. They may be a good investment depending on your financial needs, so talk to your trusted financial advisor about this.

🟡 Which bullion coin is the best?

The best bullion coin is one with a clearly defined weight (e.g. 1 gram, 1 troy ounce) and high purity (typically, 0.9999 or 99.99%) and that is produced by a government mint (e.g. United States Mint, Royal Canadian Mint, Royal Australian Mint), a certified precious metals refiner (e.g. certified by London Bullion Market Association), or a reputable jeweller. Remember that it is important to trust the quality of the bullion coin you purchase. Some of the most popular bullion coins include the American Eagle, Canadian Maple Leaf, Australian Nugget (or Australian Kangaroo), South African Kruggerand, and Chinese Panda. These coins all have unique designs, and some have a different design every year. Therefore, they have long been popular with collectors, and they may have a premium market value above their precious metal value.

🟡 What is a better investment: a bullion coin or a bullion bar?

Bullion coins almost always have a very clean and fine finish, so they look and feel good. In fact, some designs like the American Eagle and Australian Kangaroo are quite famous. Also, coins have small weights, so they are affordable for all collectors. Some bullion bars also have good finishes, but some can be a little lumpy. Also, bars have higher weight, so they are more affordable for large buyers. Overall, bullion coins are easy to purchase, easy to trade, and have higher premiums than bullion bars, so they should make a better investment.

🟡 What is the difference between a bullion coin and a proof coin?

A bullion coin is a precious metal coin with a certain weight and high purity. It is intended for investors. A proof coin is the finest quality coin produced by a mint. It is produced by a special process, with the result that it is very smooth and has a sharp rim and design. Proof coins are relatively rare and are packed in a protective case. They are intended for collectors, and they can be quite valuable. Our shop offers both bullion coins and a wide variety of proof coins to satisfy your desire for these rare collectables!.

🟡 What is the difference between a bullion coin and a numismatic coin?

A bullion coin is a precious metal coin with a certain weight and high purity. If you purchase a bullion coin, you are investing in a precious metal that is in the form of a coin. A numismatic coin is a collectable coin because of its rarity, history, or design. If you purchase a numismatic coin, you are investing in a coin itself. Our shop offers a selection of both bullion coins and numismatic coins from all over the world, so have a look!